Most of what follows came straight out of the live chat queue at 99khela, which is a fair sign that these are the questions worth spelling out rather than answering in one line. If you have not opened an account yet, read the deposit and bonus parts first. If something has already gone wrong, jump to the last section, where we list what to have ready before you message us.
What lands in your wallet, and when
Money moves through bKash, Nagad, Rocket and Upay. A top up normally appears in your balance in about a minute, which is quick enough to catch the start of a match. A payout is deliberately slower on the first request, because we look at your documents once before paying anything out.
Current 99khela limits and timings in taka
| Rule or step | What it means in practice |
|---|
| Smallest deposit | ৳450 |
| Smallest payout | ৳700 |
| Daily payout ceiling | ৳235,000 |
| Deposit reaching your balance | About 1 minute |
| Payout reaching your wallet | About 29 minutes |
| Document review, first payout only | Up to 6 hours |
| Welcome offer on a first deposit | 150% up to ৳15,000 |
| Reload offer on later deposits | 15% |
| Daily cashback on losses | 1.6% |
| Playthrough before bonus cash is withdrawable | 20× |
| Referral credit for a friend's first deposit | ৳200 |
All amounts are shown in taka (৳). The app and the browser pull the same numbers from the same account, so a limit you see on one is the limit on the other.
Deposits into 99khela, and why they clear fast
Four questions about money going in, money coming out, and the one document check that happens before your first payout.
How long should a bKash deposit take to appear?
Usually under a minute. Send from a wallet registered in your own name, then stay on the confirmation screen until it turns green. If nothing shows after five minutes, open live chat with the wallet name, the amount and the transaction ID from your SMS. Do not send the same amount a second time, because a duplicate payment takes far longer to unwind than a missing one takes to trace.
What are the smallest amounts I can deposit and withdraw?
৳450 to deposit and ৳700 to withdraw. The daily payout ceiling is ৳235,000, so a very large win is paid across more than one day. If you expect to take out more than the ceiling, tell support before you send the request and they will set out the schedule, so the rest of the money is not sitting in a queue while you wait.
Why is my first withdrawal taking hours instead of minutes?
Because the first payout is the one where we look at your documents, and that review runs up to 6 hours. Once it is done, most requests reach the wallet in about 29 minutes. Send your document the same evening you win rather than the morning you need the money, and the wait never overlaps with anything that matters.
Which documents do you accept before the first payout?
A national ID card, a passport or a driving licence, in date, photographed flat, with all four corners inside the frame. The name on the document has to match the name on the account. If the two do not match, the review stops until we hear back from you, so check the spelling on your registration before you send anything.
Bonus terms written the way you would say them
The three credits most players ask about, and what each one actually costs you in play.
What does the 150% welcome offer really require?
Your first deposit is matched at 150%, up to ৳15,000. It is not cash you can pull out on the same day: you play the bonus through 20 times before it converts, and you have 7 days from the deposit to finish that. Read the game list on the bonus page first, because not every title counts toward the total at the same rate.
Is the 15% reload offer the same thing as the welcome offer?
No. The welcome offer is a single match on your very first deposit and it never repeats. The 15% reload is for deposits you make after that, so it suits a regular top up rather than a one off. Separately, 1.6% of what you lose in a day comes back to your balance as cashback.
How do I collect the ৳200 referral credit?
Share your referral code with someone who is not already a player here. When they register with it and make their first deposit, ৳200 is credited to your balance. It is a small thank you rather than an income, and it is not a route to running several accounts of your own, which would break the terms.
Getting back into your account
Two situations that come up almost daily, and the order to do things in.
I forgot my password. How do I get back in?
Use the reset link on the login page and it will send a code to the mobile number on the account. Those codes expire quickly, so request a fresh one rather than reopening an old message. If the number itself has changed, message live chat instead: they will explain what they need to see before they move the account to a new number.
I lost my phone and the app was still signed in. What now?
Reset the password from another device first, because that ends the session on the missing handset. Then ask live chat to check which sessions are active on the account. Do this the same day. Leaving it a week gives anyone holding the phone time to move money out of a wallet you cannot watch.
What the app needs from your phone
Short answers for anyone installing on an older handset or on a shared connection.
Will the Android app run on an older handset?
Version 3.0.5 is 41 MB and needs Android 8.0 or newer. On a phone sitting right at that limit, close other apps before the first launch so the install finishes cleanly. The download is free and it comes from our own domain, which means you are not installing a copy that someone else has modified.
Do I have to install the app, or does the browser work?
The browser works and it is enough for a quick bet on a borrowed connection. The app is better if you play most days: it keeps you signed in, opens faster when the network is slow, and holds the layout steady when a banner loads in the middle of a round. Both show the same balance and the same limits.
Setting limits before you need them
Tools you can switch on yourself, with no explanation required.
Can I put a spending limit on my own account?
Yes. Ask live chat for a daily or weekly deposit cap, a short cooling off period, or a full closure. You do not have to give a reason, and deposit caps take effect as soon as they are set. A closure is treated as final for that account, so it is worth choosing a cooling off period first if you are unsure how long you need.
Where can I read more about playing safely?
The responsible gaming page explains how limits, time outs and self exclusion work, and points to organisations that help when betting has stopped being something you control. It is short, and it is worth ten minutes if you have ever topped up to chase a loss rather than to enjoy a match.
Ask a person when this page is not enough
One channel, staffed all day, every day.
How do I reach someone at 99khela?
Live chat, 24/7, from the icon on every page or from the menu inside the app. Have three things ready: the wallet name, the amount and the time the transaction happened. Add one clear sentence about what went wrong. Chat is the only channel we monitor and we do not publish an address, so a message on a social page may sit unanswered for days.