99khela Withdrawal Guide: Get Your Taka Out

The whole thing takes under two minutes on a phone. Work through it in this order and nothing can slip past you.

1. 1

   Log in and open the wallet

   Sign in on the site or in the app, tap the balance at the top of the screen and choose Withdraw. The cash-out screen sits next to Deposit, so you will not have to hunt through menus to find it.

2. 2

   Pick the wallet you actually use

   bKash, Nagad, Rocket and Upay all work here. Where you have the choice, pick the same method you deposited with. The name on file already matches, and the request moves without an extra check.

3. 3

   Type the amount

   Anything under ৳700 is greyed out. The same field shows how much room is left under the ৳235,000 daily ceiling, so you can see straight away whether a large cash-out has to be split across two days.

4. 4

   Read the wallet number back

   Eleven digits, no spaces, no plus sign. One wrong digit sends your taka to a stranger and nobody can pull it back. Copy and paste from your wallet app instead of typing from memory.

5. 5

   Confirm and watch the timer

   A normal request clears in about 29 minutes, and the wallet sends you a message when the money lands. If nothing arrives, open your transaction history before you submit the same request a second time.

Two numbers decide what you can take out: the ৳700 floor on a single request and the ৳235,000 ceiling across one day. Everything else on this page is about timing rather than permission.

The ceiling is counted per day, not per request, so players cashing out big winnings often split them: ৳150,000 tonight and the rest tomorrow. The wallet field shows the remaining room, which saves you from a rejection notice.

Charges, if your wallet shows any, are set by the wallet company and appear on the confirmation screen before you approve the transfer. Read that screen: it is the last point where a wrong number can still be changed.

You do this once, before your first withdrawal, and never again unless you change your details. It is also the step that makes people nervous, so here is exactly what gets asked for and what happens to the file afterwards.

Documents we accept

One of these is enough, as long as it carries your name, your photo and your date of birth:

• National ID card (NID)
• Passport
• Driving licence

How to send the photo

From your account menu, open the document upload screen and choose the type you are sending. Take the photo with the phone in your hand rather than a screenshot from another app, and send the side of the card that shows your photo and number. If the reviewer cannot read something, they will ask for a second angle in the same thread rather than closing the request.

What makes a photo fail

• A corner of the card is cut off, or a finger covers the number.
• Flash glare wipes out half the text.
• The picture is a printout, a scan of a photocopy, or a photo of a screen.
• The image is too dark or too blurry to read the digits.

How long the review takes

A reviewer works through the queue and normally closes a check within 6 hours. Your first payout waits on that review, which is why it can take up to 6 hours instead of the usual 29 minutes. Once it clears, later payouts move at normal speed.

Who sees your documents

The file is used to confirm that the account name, the wallet name and the ID all belong to the same person, and for nothing else. It is handled under the rules in our privacy policy, and support agents can see whether a check is open or closed rather than the photo itself. Send the document through the upload screen in your account, never through a message from a stranger claiming to work for us.